[3dem] K2 camera error

[Zongli Li]

Hi Shixin,

I have the exact same error on our Polara K2, which was caused by a bad
communication between K2 computer and digitizer. It turned out in our case
the MCH board (the network cable plugged into it) in the digitizer went bad
and we had to replace it (pretty expensive, ~$22k). You can try to pin
192.168.111.1,
if you cannot pin to it, the digitizer is the problem. Let me know if you
need more information.

Good luck!

Zongli

On Mon, Mar 29, 2021 at 11:47 AM Dokland, Terje <dokland at uab.edu> wrote:

> Hi Shixin,
> I think usually that means that the Gatan Remote TEM server is not running
> on the microscope computer. If it is, it could be a connection problem with
> the cable.
> Terje
>
>
> On Mar 29, 2021, at 10:36 AM, shixin yang <shxyang2000 at yahoo.com> wrote:
>
> Dear Colleagues,
>
> Our K2 camera has a problem during starting DM. It shows this waring
> message "Warning: no camera controller was found for camera K2-0001"
> (attached) during starting DM. After starting DM, there is another error
> (attached). Camera Monitor panel is empty, no temperature, no healthy
> status and no tool button on the left side of DM window. The K2 computer,
> K2 summit processor and digitizer were started for several times. But it
> does not solve the problem. If anyone experienced the similar problem,
> could you please share your experience about how to solve this issue
>
> Many Thanks
>
> Shixin
> <DM.jpg><DM_error.jpg>_______________________________________________
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