[3dem] Jeol F200 warranty

[Indrajit Lahiri]

Hello

Thank you all for your response! It feels good to have reassurance that I
did not demand something crazy. In fact I was shocked when I learnt that
the warranty will not be honored if we use SerialEM. I will follow up with
Jaap and try to get this issue resolved. I will also get in touch with our
local Gatan rep. @Anindito, you are absolutely right. This is Souravh
Narang that we are dealing with.

Thanks once again,
Indrajit
################
Indrajit Lahiri, PhD
Assistant Professor
Department of Biological Sciences
IISER Mohali, Punjab

phone: +91 8017849058
email: ilahiri1986 at gmail.com ilahiri at iisermohali.ac.in


On Thu, Oct 3, 2019 at 12:14 PM Eric Hanssen <ehanssen at unimelb.edu.au>
wrote:

> Hi Indrajit, there are a lot of labs running SerialEM on JEOL systems.
> They even run it at the factory in Tokyo, since they rely on it for single
> particle. Not sure if it is  a F200 specific thing. But I am sure someone
> from JEOL (eg. Jaap) may have something to say about this.
>
> Cheers
>
> Eric
>
>
>
>
>
> *-----------------*
>
> *Assoc. Prof Eric Hanssen*
>
>
>
> *Head - Advanced Microscopy Facility *
>
> *Honorary Principal Fellow – Department of Biochemistry and Molecular
> Biology*
>
>
>
> *President Australian Microscopy and Microanalysis Society*
>
> [image: acmm2020]
> Bio21 Molecular Science and Biotechnology Institute
> 30 Flemington Road - The University of Melbourne - Victoria 3010 -
> Australia
> email: ehanssen at unimelb.edu.au | Office: +61 3 83442449 | Microscope: +61
> 3 83442509
>
> Web: www.microscopy.unimelb.edu.au
>
>
>
> [image: bio21]   [image: amms-logo]
>
>
>
> *From:* 3dem [mailto:3dem-bounces at ncmir.ucsd.edu] *On Behalf Of *Indrajit
> Lahiri
> *Sent:* Thursday, 3 October 2019 4:39 PM
> *To:* 3dem at ncmir.ucsd.edu
> *Subject:* [3dem] Jeol F200 warranty
>
>
>
> Hello
>
>
>
> At our institute we are trying to set up a Jeol F200 microscope with a
> Gatan OneView camera for cryo-EM screening purposes. For automated data
> collection we wanted to install SerialEM. However, when I contacted Jeol
> India to discuss the issue they mentioned that if we use SerialEM then they
> will void the warranty on the microscope. Have any of you been told from
> Jeol that using SerialEM (or any other third party data collection
> software) will result in the warranty getting voided? Any help or
> suggestion in this regard will really help us a lot.
>
>
>
> Thanks,
>
> Indrajit
>
> ################
>
> Indrajit Lahiri, PhD
>
> Assistant Professor
>
> Department of Biological Sciences
>
> IISER Mohali, Punjab
>
>
>
> phone: +91 8017849058
>
> email: ilahiri1986 at gmail.com ilahiri at iisermohali.ac.in
>
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