[3dem] Service FEI Tecnai Polara

Thu Jul 19 05:57:33 PDT 2018

I do not represent the opinion of Thermo Fisher, but what you guys are
asking doesn't make any business sense. There is no ROI in trying to
maintain the old scopes alive. In our consumer society it makes more sense
to sell new tools.

Best,
Sacha

On Thu, Jul 19, 2018 at 2:35 PM, Grassucci, Robert <rg2502 at cumc.columbia.edu
> wrote:

> Hi Thorsten and All,
> We are going to try and keep our Polara running as long as possible.  Our
> service contract runs out December 31.  We are looking for other vendors
> who would service the Polara.  I understand there is one in the UK but am
> not sure if there are any others.  Thermo Fisher says they will do time and
> materials repairs but we will be at the bottom of the list when it comes to
> response time.  I agree that a Polara is just a Tecnai F30 with a fancy
> loader designed by Gatan UK.  Perhaps now that they are buying Gatan they
> will have access to the Cartridge loading system part supply and reevaluate
> their position?  That would be nice but I do not hold my breath.  Anyone
> with a Polara found an alternative service company?
> Bob
>
> -----Original Message-----
> From: 3dem [mailto:3dem-bounces at ncmir.ucsd.edu] On Behalf Of Thorsten
> Mielke
> Sent: Thursday, July 19, 2018 3:38 AM
> To: 3DEM Mailing List <3dem at ncmir.ucsd.edu>
> Subject: [3dem] Service FEI Tecnai Polara
>
> Hi and to all Polara operators our there:
>
> as most of you have already heard , Thermo/FEI terminated the service
> contracts for the Tecnai Polara. The official reason is that they can't
> guarantee disposability of cryo spare parts inside the Polara. I do see
> this point, however, beside the cryo transfer mechanism a Polara is a
> Tecnai F30, which is still supported. I thus find it difficult to
> understand why it seems to be impossible to e.g. downgrade the service
> contract from a Polara (inculding cryo parts) to a standard F30 (wihtout
> cryo parts). This kills running systems which are often not easy to replace
> with later 300 kV scopes e.g. a Titan Krios. I would thus like to ask other
> Polara users in the field: What are your recent experiences with
> Thermo/FEI? Will you try to keep your Polara up and running without service
> contracts. And if so: Any experiences yet with the Thermo/FEI service as
> costumer without service contract?
>
> Best,
>
> Thorsten
>
>
> --
> *******************************************
> Dr. Thorsten Mielke
> - Head Microscopy & Cryo Electron Microscopy Group -
>
> Max Planck Institute for Molecular Genetics Ihnestr. 63-73
> D-14195 Berlin
>
> Tel.: +49-(0)30 8413-1644
> Fax: +49-(0)30 8413-1385
> E-mail: mielke at molgen.mpg.de
>
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