[3dem] new FEI Vitrobot tweezers problem

[Bullitt, Esther]

Dear Wim and all, 

I spoke to Linda Melanson who also said that the black plastic should just slide, so with greater force than I was comfortable giving, they are now functional, albeit very stiff.

Thank you!
On Oct 6, 2016, at 4:00 PM, Wim Hagen <hagen at embl.de> wrote:

> Dear Esther,
> 
> They should be good to go out of the box, that's how I received ours (2) some years ago.
> 
> I know FEI reads this list, so Thermal Fishy folks, step in please! :-)
> 
> Best,
> 
> Wim
> 
>> On Oct 6, 2016, at 21:43, Bullitt Esther <bullitt at bu.edu> wrote:
>> 
>> Hi,
>> 
>> I cannot get my brand new Vitrobot tweezers to open their tines.
>> 
>> For $1700, I do not want to force the black slider any more than I already have tried. Perhaps they lock something so that when they ship them not in a box, they do not break?
>> 
>> Calling FEI has not succeeded, as the person on the phone simply took my phone number.
>> 
>> Is there a first-time trick?
>> 
>> thanks,
>> Esther
>> 
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