[3dem] new FEI Vitrobot tweezers problem

[Wim Hagen]

Dear Esther,

They should be good to go out of the box, that's how I received ours (2) some years ago.

I know FEI reads this list, so Thermal Fishy folks, step in please! :-)

Best,

Wim

> On Oct 6, 2016, at 21:43, Bullitt Esther <bullitt at bu.edu> wrote:
> 
> Hi,
> 
> I cannot get my brand new Vitrobot tweezers to open their tines.
> 
> For $1700, I do not want to force the black slider any more than I already have tried. Perhaps they lock something so that when they ship them not in a box, they do not break?
> 
> Calling FEI has not succeeded, as the person on the phone simply took my phone number.
> 
> Is there a first-time trick?
> 
> thanks,
> Esther
> 
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