[3dem] Krios K3 split service contract

[Hok Sau KWONG]

Dear colleagues,

I would be interested to hear from facilities or microscopy groups with 
experience using *separate service contracts for a Thermo Fisher Titan 
Krios and Gatan equipment*, particularly a *K3 camera and BioQuantum 
energy filter*.

We currently have a Titan Krios 300 kV equipped with a Gatan K3 camera 
and BioQuantum filter. Until now, the entire system has been covered 
under a Thermo Fisher Scientific (TFS) maintenance contract. As our 
maintenance contract is now up for renewal, we are exploring different 
options including a split arrangement, with the Titan Krios covered 
directly by TFS and the K3/BioQuantum covered directly by Gatan.

I would be very interested to hear from anyone who has experience with 
this type of arrangement:

  * What have been the main *advantages and disadvantages*compared with
    having everything under a single TFS contract?
  * Have you experienced problems with *responsibility or communication
    at the interface between TFS and Gatan*, particularly when it is
    unclear whether a problem is hardware, software, or an interface issue?
  * Are there any *contractual details or service-level terms*that you
    would strongly recommend including when setting up separate contracts?
  * Have you encountered any unexpected problems with obtaining parts,
    software/firmware support, or coordinating onsite visits between the
    two companies?

We would be especially interested in hearing from facilities that have 
been using a split TFS/Gatan arrangement for some time, including 
experiences that have been negative as well as positive.

Many thanks in advance for sharing your experiences.

Best regards,

Jason

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