[3dem] GloQube+ Vacuum Pump Issue

[Moritz Hunkeler]

Hi,

We had the same issue a while back, and called service. Over the phone they diagnosed that it was a communication board issue within the glocube (just as you also suspect), and we had to send in the unit for repair (board replacement). Tool a couple of weeks if I remember correctly.

Best,
Moritz

________________________________
From: 3dem <3dem-bounces at ncmir.ucsd.edu> on behalf of Ravi Sonani via 3dem <3dem at ncmir.ucsd.edu>
Sent: Wednesday, May 21, 2025 5:40:15 PM
To: 3dem at ncmir.ucsd.edu <3dem at ncmir.ucsd.edu>
Subject: [3dem] GloQube+ Vacuum Pump Issue

Hi All,

We are experiencing an issue with our GloQube+ system. Specifically, the vacuum pump - which receives power from the GloQube - is not starting during the discharge cycle. However, when we supply power directly to the pump, it starts. The problem may lie within the GloQube unit itself.

If anyone has encountered a similar issue or has suggestions for troubleshooting, your input would be greatly appreciated.

Best Regards,
Ravi Raghavbhai Sonani
Edward Egelman Laboratory, Biochemistry and Molecular Genetics,
University of Virginia, Charlottesville, VA 22903
Contact: +1 (434) 291 4884
Emails: sonani at virginia.edu<mailto:sonani at virginia.edu>

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