[3dem] your experiences with the Gatan Oneview?

[Sharon G Wolf]

We have found the price for the service contract to be prohibitive. So we prefer to pay-as-you-go for servie. There are few-to-no problems with the OneView. And we have quite a few of them.
Best,
Sharon

-----Original Message-----
From: 3dem <3dem-bounces at ncmir.ucsd.edu> On Behalf Of Tobias Furstenhaupt
Sent: 30 March 2022 16:34
To: 3dem at ncmir.ucsd.edu
Subject: [3dem] your experiences with the Gatan Oneview?

Dear colleagues

we have bought a new Gatan OneView that works fine and suits perfectly the scientific needs. But it will come out of warrenty soon and I am wondering if a service contract would be necessary.
Therefore I was wondering what the experiences 'in the field' are: Do you have a maintenance contract and what problems did you have so far?
Our worst problems so far were failing communications and this could be fixed by a simple restart of the controller...

cheers
Tobias 

 


-----------------------------------
Tobias Fürstenhaupt, PhD
head of Electron Microscopy
Max Planck Institute of Molecular Cell Biology and Genetics (MPI-CBG) Pfotenhauerstrasse 108
01307 Dresden, Germany 

mail: furstenh at mpi-cbg.de
phone: (+49) (0)351 210-2690
cell: (+49) (0)176 / 44498706 (NEW!)
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