[3dem] Re: 3dem Digest, Vol 61, Issue 13

[Mariena Silvestry Ramos]

Dear Joaquín:

Our lab has an HPM 010 from Bal-Tec, now Leica. I believe in the US, the 
company that services them  is RMC (1- 800-552-2262). Ours are serviced 
by Technotrade International, a company out of Vermont, makers of 
Wohlwend HPFs and our Bal-Tec is served a third party from RMC, a guy 
called Bill Graham. You could can in touch with Bill Graham at 
bill at bibst.com or contact ABra fluid, for info on who serves HPFs in 
Canada. My guess is that it would be best if there was a company in 
Canada that serviced those machines, as CBP is very strict on service 
people entering Canada with tools (or so I've been told by more than one 
service engineer from FEI). The contact person at ABra Fluid is Markus: 
m.frei at abra-fluid.ch

Best,

Mariena

On 9/21/2012 11:25 AM, 3dem-request at ncmir.ucsd.edu wrote:
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>     1. Leica High Pressure Freezer instrument (Joaquin Ortega)
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> ----------------------------------------------------------------------
>
> Message: 1
> Date: Fri, 21 Sep 2012 11:19:49 -0400
> From: Joaquin Ortega<ortegaj at mcmaster.ca>
> Subject: [3dem] Leica High Pressure Freezer instrument
> To: "3dem at ncmir.ucsd.edu"<3dem at ncmir.ucsd.edu>
> Message-ID:<E9A111FA-ABEB-421E-BC36-BF4C29DB0E7D at mcmaster.ca>
> Content-Type: text/plain; charset="us-ascii"
>
> Dear colleagues
>
> Our facility has a HPF instrument from Leica purchased in 1998 (type 7225-01) (picture attached).
>
> The instrument broke down and Leica told us that they cannot provide service for this instrument because this model is discontinued. I am wondering if somebody out there is still using this instrument.
>
> I would appreciate any information on how you obtain service for this instrument and whether there is a third party company out there that could help.
>
> Thank you for your help.
>
> Best regards,
>
> Joaquin
>
> Joaquin Ortega. Ph.D.
> Associate Professor
> Department of Biochemistry and Biomedical Sciences
> Michael G. DeGroote Institute for Infectious Disease Research
> McMaster University, HSC 4H24
> Hamilton. ON Canada L8S 4K1
> 905-525 9140 x22703.
> http://db.tt/uThr8iZa
>
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> End of 3dem Digest, Vol 61, Issue 13
> ************************************


-- 
Mariena Silvestry Ramos, PhD
Scientist - CEM Lab
New York Structural Biology Center
212-939-0660 ext. 9322
msilvestry at nysbc.org

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