[3dem] Alternative service contracts for FEI microscopes
xiw138 at mail.usask.ca
Tue Mar 16 09:58:23 PDT 2010
The FEI engineer told me that they no long accept third party PO.
Terje Dokland wrote:
> I'm sorry, I think I used the wrong terminology. From the point of
> view of the user, REMI would act as an "insurance company" but in fact
> they are not. As somebody pointed out, they work by consolidating many
> service contracts. The end user would just call in service and
> maintenance when needed and the bill would be sent to REMI.
> One obvious concern is of course that the excellent and extremely
> helpful FEI engineers often act above and beyond what they strictly
> need to do according to the service contract.
> Thanks for the advice! This is useful information.
> On Mar 16, 2010, at 11:18 AM, Gursky, Richard wrote:
>> Hello Terje,
>> I think that FEI is currently not dealing with insurance companies that
>> provide service. I understand that FEI has in the past but several have
>> come up and shown a good face, taken the users money and then folded. I
>> know the FEI has then had to step in to help the customer. This proved
>> very expensive so FEI has made some policy steps. I would check with
>> your FEI service folks before you do this. I also attached a part of a
>> thread from last year when this came up.
>> I hope this helps.
> Terje Dokland, PhD
> Associate Professor
> Department of Microbiology
> University of Alabama at Birmingham
> 845 19th St South, BBRB 311
> Birmingham, AL 35294
> Tel: (205) 996 4502
> Fax: (205) 996 2667
> Convictions are greater enemies of truth than lies. -- Friedrich
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