[3dem] Service FEI Tecnai Polara
Thorsten Mielke
mielke at molgen.mpg.de
Thu Jul 19 00:37:52 PDT 2018
Hi and to all Polara operators our there:
as most of you have already heard , Thermo/FEI terminated the service
contracts for the Tecnai Polara. The official reason is that they can't
guarantee disposability of cryo spare parts inside the Polara. I do see
this point, however, beside the cryo transfer mechanism a Polara is a
Tecnai F30, which is still supported. I thus find it difficult to
understand why it seems to be impossible to e.g. downgrade the service
contract from a Polara (inculding cryo parts) to a standard F30 (wihtout
cryo parts). This kills running systems which are often not easy to
replace with later 300 kV scopes e.g. a Titan Krios. I would thus like
to ask other Polara users in the field: What are your recent experiences
with Thermo/FEI? Will you try to keep your Polara up and running without
service contracts. And if so: Any experiences yet with the Thermo/FEI
service as costumer without service contract?
Best,
Thorsten
--
*******************************************
Dr. Thorsten Mielke
- Head Microscopy & Cryo Electron Microscopy Group -
Max Planck Institute for Molecular Genetics
Ihnestr. 63-73
D-14195 Berlin
Tel.: +49-(0)30 8413-1644
Fax: +49-(0)30 8413-1385
E-mail: mielke at molgen.mpg.de
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