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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Dear Cryo-EM community,</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">I am writing to inquire if any sites using the Vitrobot Mark IV+ v3.12 have encountered a similar issue.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Upon turning on the Vitrobot, we have observed that the temperature remains stuck at around 19.5°C and does not cool down to 4°C as intended. This is the second time we
have faced this issue in the past two months. In our previous experience, the temperature control suddenly resumed normal operation a week later.</span><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#548DD4"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Thank you.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Best Regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Jason NG<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#548DD4">Senior Technical Assistant<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#548DD4">LKS Cryo-EM Laboratory</span><span lang="EN-HK" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span lang="EN-HK" style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="color:black"><img width="292" height="41" style="width:3.0416in;height:.427in" id="Picture_x0020_12" src="cid:image001.jpg@01DB82DA.471CE900"></span><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span lang="EN-HK" style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span lang="EN-HK" style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Centre for PanorOmic Sciences</span><span lang="EN-HK" style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">LLG03, Laboratory Block<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">21 Sassoon Road, Pokfulam, Hong Kong<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">P: +852 3910-3528</span><span lang="EN-HK" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">E: </span><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F4E79"><a href="mailto:jasonng.cpos@hku.hk"><span style="color:#467886">jasonng.cpos@hku.hk</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-HK" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">W: </span><span lang="EN-HK" style="color:#1F4E79"><a href="https://urldefense.com/v3/__https://cpos.hku.hk/__;!!Mih3wA!FUYqjANQ_U7kq9svoKXxsEZ-VBiaMRYeagI7dmTRE6SI7dpy-GKeLxR0Z6zw4N0a-EccU6BxJdoggWH_70KSo7azUw$" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">https://cpos.hku.hk</span></a></span><span lang="EN-HK" style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://urldefense.com/v3/__http://www.facebook.com/cposhku__;!!Mih3wA!FUYqjANQ_U7kq9svoKXxsEZ-VBiaMRYeagI7dmTRE6SI7dpy-GKeLxR0Z6zw4N0a-EccU6BxJdoggWH_70LsDC3tVQ$"><span style="font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="50" height="50" style="width:.5208in;height:.5208in" id="Picture_x0020_6" src="cid:image002.png@01DB82DA.471CE900" alt="A blue circle with a white letter f in it
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</span><a href="https://urldefense.com/v3/__https://twitter.com/hkucpos__;!!Mih3wA!FUYqjANQ_U7kq9svoKXxsEZ-VBiaMRYeagI7dmTRE6SI7dpy-GKeLxR0Z6zw4N0a-EccU6BxJdoggWH_70Ka3cupDw$"><span lang="EN-HK" style="color:#1F4E79;text-decoration:none"><img border="0" width="49" height="49" style="width:.5104in;height:.5104in" id="Picture_x0020_8" src="cid:image004.png@01DB82DA.471CE900" alt="A white x in a black circle
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