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Marcus,</div>
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We have been running 3.5 for a K3 attached to a Talos Arctica for many months now and have not ever experienced a shutdown like you describe. We've definitely had other issues, but no unexplained shutdowns.<br>
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-- </div>
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politics is more difficult than physics.</div>
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A. Einstein</div>
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David Gene Morgan<br>
Electron Microscopy Center<br>
047E Simon Hall<br>
IU Bloomington<br>
812 856 1457 (office)<br>
812 856 3221 (3200)<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> 3dem <3dem-bounces@ncmir.ucsd.edu> on behalf of Marcus FISLAGE <Marcus.Fislage@vub.be><br>
<b>Sent:</b> Friday, April 8, 2022 3:49 AM<br>
<b>To:</b> 3dem@ncmir.ucsd.edu <3dem@ncmir.ucsd.edu><br>
<b>Subject:</b> [External] [3dem] GMS3.5 shutdown experiences</font>
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This message was sent from a non-IU address. Please exercise caution when clicking links or opening attachments from external sources.</div>
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Dear all,</div>
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since we upgraded our Camera software from Gatan to version 3.5 (K3 camera on JEOL CryoARM300 using SerialEM 4.0.1-4) we experienced regular full shutdowns of the GMS software. I.e. no error message and the whole software package is just not running anymore.
And a simple reopening of the GMS3 software works and I can continue the data collection.</div>
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I am already in contact with our Gatan engineer, but he is rather surprised about this behavior.</div>
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I would therefore like to ask the crowd if you have had or currently have a similar experience.</div>
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To the best of my knowledge, it appears that the frequency of GMS shutdown is correlated to the number of images taken. I.e. After a certain threshold of images taken with the K3 camera, the GMS software will just disappear.</div>
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I currently tested it by a daily (or every second day) restart of the GMS software and since then the error did not appear again for 2 weeks. This would initially support my theory.</div>
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Any feedback or comments would be highly appreciated.</div>
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Cheers</div>
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Marcus</div>
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<span id="x_ms-rterangepaste-start"></span><font style="font-size:small; color:rgb(34,34,34)" face="arial, helvetica, sans-serif"><span style="font-size:12.8px">______________________________________</span></font></p>
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<span style="font-size:12.8px">Dr. Marcus Fislage</span><br>
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