<!DOCTYPE html><html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /></head><body><div data-html-editor-font-wrapper="true" style="font-family: arial, sans-serif; font-size: 13px;">Hi Tobias,<div><div><div style="font-family: arial, sans-serif;font-size: 13px"> <br>We've had a Oneview for several years. We did not get a service contract and other from occasional need to restart, we never had a problem with it.<br><br>Cheers,<br><br>Jean-Marc<pre>-----Original Message----- From: 3dem <<a target="_blank" rel="external nofollow noopener noreferrer" tabindex="-1" href="mailto:3dem-bounces@ncmir.ucsd.edu">3dem-bounces@ncmir.ucsd.edu</a>> On Behalf Of Tobias Furstenhaupt Sent: 30 March 2022 16:34 To: <a target="_blank" rel="external nofollow noopener noreferrer" tabindex="-1" href="mailto:3dem@ncmir.ucsd.edu">3dem@ncmir.ucsd.edu</a> Subject: [3dem] your experiences with the Gatan Oneview? Dear colleagues we have bought a new Gatan OneView that works fine and suits perfectly the scientific needs. But it will come out of warrenty soon and I am wondering if a service contract would be necessary. Therefore I was wondering what the experiences 'in the field' are: Do you have a maintenance contract and what problems did you have so far? Our worst problems so far were failing communications and this could be fixed by a simple restart of the controller... cheers Tobias ----------------------------------- Tobias F?rstenhaupt, PhD head of Electron Microscopy Max Planck Institute of Molecular Cell Biology and Genetics (MPI-CBG) Pfotenhauerstrasse 108 01307 Dresden, Germany mail: <a target="_blank" rel="external nofollow noopener noreferrer" tabindex="-1" href="mailto:furstenh@mpi-cbg.de">furstenh@mpi-cbg.de</a> phone: (+49) (0)351 210-2690 cell: (+49) (0)176 / 44498706 (NEW!) _______________________________________________</pre> </div></div></div> <signature>--<br>Jean-Marc Verbavatz<br>--<br>Institut Jacques Monod<br>Bâtiment Buffon<br>15 rue Hélène Brion<br>75205 PARIS CEDEX 13<br>France<br>Tel: +33612865565<br><a target="_blank" rel="noopener noreferrer" href="https://urldefense.proofpoint.com/v2/url?u=http-3A__open-2Dem.org_IJM_Jackson-2DVerbavatz&d=DwMFaQ&c=-35OiAkTchMrZOngvJPOeA&r=L7-zyQ-04fFCMRqzLIOnx7H0exGZHwIQe_wMPuY600I&m=J2d492Rf6QMgcOzFzY0oroXak7noK9bZEAVR6DlXSsnGegc8O5n6aGCAzpXKpLMz&s=_sA00Phu7vy-pQqEwGQdzKOjI7MOoxk-opXq2lSbkhE&e=">http://open-em.org/IJM/Jackson-Verbavatz</a><br><a target="_blank" rel="noopener noreferrer" href="https://urldefense.proofpoint.com/v2/url?u=http-3A__open-2Dem.org_IJM_Imagoseine&d=DwMFaQ&c=-35OiAkTchMrZOngvJPOeA&r=L7-zyQ-04fFCMRqzLIOnx7H0exGZHwIQe_wMPuY600I&m=J2d492Rf6QMgcOzFzY0oroXak7noK9bZEAVR6DlXSsnGegc8O5n6aGCAzpXKpLMz&s=hfhXikBMsjcCJ-bhfYGIaI4jH-DSAfsZ1SzaRMGCN7I&e=">http://open-em.org/IJM/Imagoseine</a></signature> </div></body></html>