<div dir="ltr"><div class="gmail_default" style=""><p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><a name="_GoBack"></a><span style="font-size:10pt">Dear 3DEM community,</span></p>

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<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt">I would like to ask you about your experience using
the Leica EM GP2 Plunge Freezer.</span></p>

<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt">At our facility is the third time that we
need to replace the humidifier chamber, what happens is that after a couple of
months the machine stops being able to reach the 99% of humidity in the chamber
and the mist is completely gone or going very slowly. It is only able to
go around 80% and sometimes after leaving it working for a lot of the time
it is possible to reach 94% but then the humidifier chamber needs to be
replaced, which is quite expensive.</span></p>

<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt">We have informed Leica about this, and we were
advised to decrease the amount of water introduced to 70 mL and do it slowly.
At our facility we are all experienced users, so we are also sure that this is
not a "first user misusing the machine" and that the instructions are
being followed.</span></p>

<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt"> </span></p>

<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt">Has someone else experienced this problem? Could you
fix it with any approach that can help to prevent this problem?</span></p>

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<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt">Thank you in advance for sharing your experience.</span></p>

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<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt">Wishes of a great New Year to all and stay safe!</span></p>

<p class="MsoNormal" style="line-height:normal;margin:0cm;font-size:11pt;font-family:"Century Gothic",sans-serif"><span style="font-size:10pt">Best,</span></p></div><div class="gmail_default" style=""><div dir="ltr"><b style="font-family:"Times New Roman",serif;font-size:16px"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif" lang="EN-US"><font color="#000000">Vanessa Carvalho</font></span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif" lang="EN-US"><font color="#000000">, PhD<br></font></span><span style="font-size:8pt;font-family:"Century Gothic",sans-serif" lang="EN-US"><font color="#000000"><i><span style="font-size:10pt" lang="en-SE"><i>Team manager, Strategic Research & Marketing, EM services</i></span></i><br><b><span style="color:rgb(153,0,0)">Vironova AB</span></b><br><a href="https://urldefense.com/v3/__https://maps.google.com/?q=G**Avlegatan*22,*113*30*Stockholm,*Sweden&entry=gmail&source=g__;w6QrKysrKw!!Mih3wA!SZtbwNJZbsRIteZ1pXyo_ys__HVCICLsoAJL0BcVcP22FNumfdQxeoDC2n7SIp_fyg$" target="_blank">Gävlegatan 22, 113 30 Stockholm, Sweden</a></font><br><font color="#000000">Mobile </font><a href="tel:+46%2011%20222%2033%2044" value="+46112223344" target="_blank">+46 (0) 70 859 15 88</a><br></span><a href="mailto:firstname.lastname@vironova.com" style="font-family:"Times New Roman",serif;font-size:16px" target="_blank"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif" lang="EN-US">vanessa.carvalho@vironova.com</span></a><span style="color:rgb(17,85,204);font-family:"Century Gothic",sans-serif;font-size:8pt" lang="EN-US"><span style="font-size:8pt;color:black" lang="EN-US"><br></span><span style="font-size:8pt" lang="EN-US"><a href="https://urldefense.com/v3/__http://www.vironova.com/__;!!Mih3wA!SZtbwNJZbsRIteZ1pXyo_ys__HVCICLsoAJL0BcVcP22FNumfdQxeoDC2n6j1vAszw$" target="_blank">www.vironova.com/</a></span></span><br></div><div dir="ltr"><a href="https://urldefense.com/v3/__https://www.vironova.com/our-offering/em-service/__;!!Mih3wA!SZtbwNJZbsRIteZ1pXyo_ys__HVCICLsoAJL0BcVcP22FNumfdQxeoDC2n54sYTwWQ$" target="_blank"><img src="https://docs.google.com/uc?export=download&id=0BwFawXrPviciaUZBTDZjOWVzRDQ&revid=0BwFawXrPviciZmVjTWJzVDg1anlVUEtzdVpiRHhsK3N6ZElnPQ" alt="https://www.vironova.com/our-offering/em-service/" width="200" height="64"></a></div><div dir="ltr"><a href="https://urldefense.com/v3/__https://www.linkedin.com/in/vanessa-carvalho-6444b443/__;!!Mih3wA!SZtbwNJZbsRIteZ1pXyo_ys__HVCICLsoAJL0BcVcP22FNumfdQxeoDC2n4PGSB2Ng$" target="_blank"><img src="https://docs.google.com/uc?export=download&id=1Z1-acEOPju4E-jvbxXiPoEOeultsqiWm&revid=0B_IYjH5I2QRILy9aM3MwUWRaTDA3SVJZYTRSNEVRTTFHa1dBPQ" alt="https://www.linkedin.com/in/vanessa-carvalho-6444b443/" width="96" height="33"></a></div></div></div>