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<div class="moz-cite-prefix">Sacha ... you are hitting exactly the
point: we are scientist, not business people. <br>
<br>
However, in our small world, replacing a fully operational
instrument, which collects > 6000 images each week enabling
near-atomic resolution, just because someone is considering to
make more profit, does not make any sense, both, logically and
economically.<br>
<br>
As I said, I fully understand that Thermo/FEI can not maintain
service for parts which are no longer available. However, I am
talking about all other parts (FEG, HT-tank, electronic boards,
chillers), which are still supported in a normal F30.<br>
<br>
Since we as scientists depend on grant moneys instead of business
plans, costs and risks are more difficult to calculate. Thus, a
trustful and reliable relationship to instrument manufactures and
vendors are important goods. I am not sure whether and how this
incorporates into a ROI? Oh, I forgot, I am just the customer ....<br>
<br>
Imagine that Thermo/FEI (or however bought the company until then)
would decide to stop all support for the Titan Krios in 5-8 years
just because some parts in the autoloader or LN2 filling mechanism
might not be available. The outcry might be louder, because it
will affect more people worldwide ... It's business, stupid?<br>
<br>
@Bob: I would agree (and know from people having no service
contract) that life without contract in practice will be
difficult: It will take ages till somebody shows up, and the
person will leave as soon as a request from a customer with
service contract pops up.<br>
<br>
I am wondering: Why can manufactures of other high-end equipment
(e.g. confocal and STED microscopes) offer different levels or
service contracts including or excluding dedicated parts such as
e.g. different types of laser, but Thermo can't? <br>
<br>
Best,<br>
<br>
Thorsten<br>
<br>
<br>
<br>
On 19.07.2018 14:57, Sacha De Carlo wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAHg0dmym72EN1ZMikEQeK_KW+ntxhee9qBZLL6uP0mZoQRo13A@mail.gmail.com">
<div dir="ltr">I do not represent the opinion of Thermo Fisher,
but what you guys are asking doesn't make any business sense.
There is no ROI in trying to maintain the old scopes alive. In
our consumer society it makes more sense to sell new tools.
<div><br>
</div>
<div>Best,</div>
<div>Sacha</div>
<div><br>
</div>
<div><br>
</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Jul 19, 2018 at 2:35 PM,
Grassucci, Robert <span dir="ltr"><<a
href="mailto:rg2502@cumc.columbia.edu" target="_blank"
moz-do-not-send="true">rg2502@cumc.columbia.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Hi
Thorsten and All,<br>
We are going to try and keep our Polara running as long as
possible. Our service contract runs out December 31. We
are looking for other vendors who would service the Polara.
I understand there is one in the UK but am not sure if there
are any others. Thermo Fisher says they will do time and
materials repairs but we will be at the bottom of the list
when it comes to response time. I agree that a Polara is
just a Tecnai F30 with a fancy loader designed by Gatan UK.
Perhaps now that they are buying Gatan they will have access
to the Cartridge loading system part supply and reevaluate
their position? That would be nice but I do not hold my
breath. Anyone with a Polara found an alternative service
company?<br>
Bob<br>
<br>
-----Original Message-----<br>
From: 3dem [mailto:<a
href="mailto:3dem-bounces@ncmir.ucsd.edu"
moz-do-not-send="true">3dem-bounces@ncmir.<wbr>ucsd.edu</a>]
On Behalf Of Thorsten Mielke<br>
Sent: Thursday, July 19, 2018 3:38 AM<br>
To: 3DEM Mailing List <<a
href="mailto:3dem@ncmir.ucsd.edu" moz-do-not-send="true">3dem@ncmir.ucsd.edu</a>><br>
Subject: [3dem] Service FEI Tecnai Polara<br>
<br>
Hi and to all Polara operators our there:<br>
<br>
as most of you have already heard , Thermo/FEI terminated
the service contracts for the Tecnai Polara. The official
reason is that they can't guarantee disposability of cryo
spare parts inside the Polara. I do see this point, however,
beside the cryo transfer mechanism a Polara is a Tecnai F30,
which is still supported. I thus find it difficult to
understand why it seems to be impossible to e.g. downgrade
the service contract from a Polara (inculding cryo parts) to
a standard F30 (wihtout cryo parts). This kills running
systems which are often not easy to replace with later 300
kV scopes e.g. a Titan Krios. I would thus like to ask other
Polara users in the field: What are your recent experiences
with Thermo/FEI? Will you try to keep your Polara up and
running without service contracts. And if so: Any
experiences yet with the Thermo/FEI service as costumer
without service contract?<br>
<br>
Best,<br>
<br>
Thorsten<br>
<br>
<br>
--<br>
******************************<wbr>*************<br>
Dr. Thorsten Mielke<br>
- Head Microscopy & Cryo Electron Microscopy Group -<br>
<br>
Max Planck Institute for Molecular Genetics Ihnestr. 63-73<br>
D-14195 Berlin<br>
<br>
Tel.: +49-(0)30 8413-1644<br>
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<p><br>
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<pre class="moz-signature" cols="72">--
*******************************************
Dr. Thorsten Mielke
- Head Microscopy & Cryo Electron Microscopy Group -
Max Planck Institute for Molecular Genetics
Ihnestr. 63-73
D-14195 Berlin
Tel.: +49-(0)30 8413-1644
Fax: +49-(0)30 8413-1385
E-mail: <a class="moz-txt-link-abbreviated" href="mailto:mielke@molgen.mpg.de">mielke@molgen.mpg.de</a> </pre>
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