[3dem] Tvips Camera problem "There is no camera initialized"

[RAFAEL.NUÑEZ.RAMIREZ.590402]

Dear EM Colleagues,

we have a JEOL 1230 TEM equipped with a TVIPS TemCam F416 camera.  
After an intervention in the microscope for JEOL engineer to fix a  
panel board controlling a stage movement engine, our camera is not  
working properly.

When we try to start the camera program it shows the following message  
“There is no camera initialized” and after that the program stops  
(image attached).

We have done all the following trying to solve the problem:
-We have rebooted all the systems several times: Microscope, Camera  
power supply, reset camera, camera PC, etc. When the camera got frozen  
previously, reboot all the systems solved the problem but not this time.
-We have checked all wires between
         Power Supply and the Camera
         Camera and Camera PC
         Micro PC and Camera PC
         Camera and shutterbox
integrity of the wires and connectors seems ok
-Water cooling system seems to work OK

The Log of control program in the Camera PC indicate that the camera  
is not initialized as if the camera PC was not able to detect the  
camera but the optic wire between Camera PC and Camera seems ok and  
has not been manipulated by the JEOL engineer. We attach the Log (text  
file) for reference.

If any of you have experienced similar problem it would be very  
helpful if you have any idea of how to solve this. We are in contact  
with the local technical service (Aname). They are trying to contact  
TVIPS technical service but we have no received an answer yet.

Thank you in advance
-- 
Dr. Rafael Núñez-Ramírez
Servicio de Microscopía Electrónica
Centro de Investigaciones Biológicas - CSIC
C/ Ramiro de Maeztu 9, 28040 Madrid, Spain
Email: rafael.nunez at csic.es
Phone: +34 91 109 80 93
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