[3dem] Service FEI Tecnai Polara

[Nestor Concha]

Hi,
TSS Microscopy (https://www.tssmicroscopy.com/contact/) in Oregon may be able to service these microscopes.
Nestor

Info courtesy of Dewight Williams at ASU


-----Original Message-----
From: 3dem [mailto:3dem-bounces at ncmir.ucsd.edu] On Behalf Of Grassucci, Robert
Sent: Thursday, July 19, 2018 8:36 AM
To: Thorsten Mielke <mielke at molgen.mpg.de>; 3DEM Mailing List <3dem at ncmir.ucsd.edu>
Subject: Re: [3dem] Service FEI Tecnai Polara

EXTERNAL

Hi Thorsten and All,
We are going to try and keep our Polara running as long as possible.  Our service contract runs out December 31.  We are looking for other vendors who would service the Polara.  I understand there is one in the UK but am not sure if there are any others.  Thermo Fisher says they will do time and materials repairs but we will be at the bottom of the list when it comes to response time.  I agree that a Polara is just a Tecnai F30 with a fancy loader designed by Gatan UK.  Perhaps now that they are buying Gatan they will have access to the Cartridge loading system part supply and reevaluate their position?  That would be nice but I do not hold my breath.  Anyone with a Polara found an alternative service company?
Bob

-----Original Message-----
From: 3dem [mailto:3dem-bounces at ncmir.ucsd.edu] On Behalf Of Thorsten Mielke
Sent: Thursday, July 19, 2018 3:38 AM
To: 3DEM Mailing List <3dem at ncmir.ucsd.edu>
Subject: [3dem] Service FEI Tecnai Polara

Hi and to all Polara operators our there:

as most of you have already heard , Thermo/FEI terminated the service contracts for the Tecnai Polara. The official reason is that they can't guarantee disposability of cryo spare parts inside the Polara. I do see this point, however, beside the cryo transfer mechanism a Polara is a Tecnai F30, which is still supported. I thus find it difficult to understand why it seems to be impossible to e.g. downgrade the service contract from a Polara (inculding cryo parts) to a standard F30 (wihtout cryo parts). This kills running systems which are often not easy to replace with later 300 kV scopes e.g. a Titan Krios. I would thus like to ask other Polara users in the field: What are your recent experiences with Thermo/FEI? Will you try to keep your Polara up and running without service contracts. And if so: Any experiences yet with the Thermo/FEI service as costumer without service contract?

Best,

Thorsten


--
*******************************************
Dr. Thorsten Mielke
- Head Microscopy & Cryo Electron Microscopy Group -

Max Planck Institute for Molecular Genetics Ihnestr. 63-73
D-14195 Berlin

Tel.: +49-(0)30 8413-1644
Fax: +49-(0)30 8413-1385
E-mail: mielke at molgen.mpg.de

_______________________________________________
3dem mailing list
3dem at ncmir.ucsd.edu
https://urldefense.proofpoint.com/v2/url?u=https-3A__mail.ncmir.ucsd.edu_mailman_listinfo_3dem&d=DwICAg&c=G2MiLlal7SXE3PeSnG8W6_JBU6FcdVjSsBSbw6gcR0U&r=DHQ5sxLdEeh7GliHapLyXDQKaXurrg9EcaYzNZr3hks&m=YAeOhf-hhV7YQzBD4p49Kk1khpk4BgQsWvf9nqyIQDc&s=m1u9vK6jnVy-AKzyl7A1NeQRKoFMms4wmn1T7zMOGlY&e=
_______________________________________________
3dem mailing list
3dem at ncmir.ucsd.edu
https://mail.ncmir.ucsd.edu/mailman/listinfo/3dem
GSK monitors email communications sent to and from GSK in order to protect GSK, our employees, customers, suppliers and business partners, from cyber threats and loss of GSK Information. GSK monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation.