[3dem] Service FEI Tecnai Polara

Thorsten Mielke mielke at molgen.mpg.de
Thu Jul 19 00:37:52 PDT 2018


Hi and to all Polara operators our there:

as most of you have already heard , Thermo/FEI terminated the service 
contracts for the Tecnai Polara. The official reason is that they can't 
guarantee disposability of cryo spare parts inside the Polara. I do see 
this point, however, beside the cryo transfer mechanism a Polara is a 
Tecnai F30, which is still supported. I thus find it difficult to 
understand why it seems to be impossible to e.g. downgrade the service 
contract from a Polara (inculding cryo parts) to a standard F30 (wihtout 
cryo parts). This kills running systems which are often not easy to 
replace with later 300 kV scopes e.g. a Titan Krios. I would thus like 
to ask other Polara users in the field: What are your recent experiences 
with Thermo/FEI? Will you try to keep your Polara up and running without 
service contracts. And if so: Any experiences yet with the Thermo/FEI 
service as costumer without service contract?

Best,

Thorsten


-- 
*******************************************
Dr. Thorsten Mielke
- Head Microscopy & Cryo Electron Microscopy Group -

Max Planck Institute for Molecular Genetics
Ihnestr. 63-73
D-14195 Berlin
                            
Tel.: +49-(0)30 8413-1644
Fax: +49-(0)30 8413-1385
E-mail: mielke at molgen.mpg.de



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